Cancellation Policy

Effective 1 July 2026.

Two different rules apply depending on what you booked: curated group trips (you booked through us) or affiliate bookings (you clicked "Find hotels" / "Find flights" and completed the booking on a partner site).

1. Curated group trips booked with AnywhereGo

1.1 Default refund schedule

Unless a specific trip page states otherwise, this schedule applies:

Time before departure	Refund of amount paid
30 days or more	90% refund (10% non-refundable planning fee)
15 – 29 days	50% refund
7 – 14 days	25% refund
Less than 7 days / no-show	No refund

Refunds are processed to the original payment method within 7–10 business days from the day we receive your written cancellation request at hello@anywherego.in.

1.2 Rescheduling (free once)

Cancelling inside the 7-day window still gets you a free reschedule to any future departure of the same trip within 12 months, subject to availability. Use it once per booking. Any fare difference for the new dates is payable by you.

1.3 Trip-specific rules override

Some trips (Ladakh high-passes, Japan golden route, Maldives lagoon, etc.) have vendor lock-ins with hotels or permit fees that force stricter schedules. Where that is the case, the specific rule is printed on the trip page and takes precedence over the default schedule above. Read the trip page before you book.

1.4 Cancellation by us

If we have to cancel a trip (minimum group size not met, safety, force majeure), you get a full refund or a credit against any future trip — your choice.

1.5 Force majeure

Natural disaster, government travel restrictions, war, pandemic-level health emergencies, or airline strikes: we work with you to reschedule at no penalty. If rescheduling is not possible, you get a refund of the recoverable amount (some hotel deposits and permit fees may not be recoverable and are passed through at cost).

2. Affiliate hotel/flight bookings

If you booked a hotel or flight by clicking "Find hotels" or "Find flights" on any trip page, you completed that booking on a partner site (currently EaseMyTrip) — not on AnywhereGo.

The partner's cancellation and refund policy applies to that booking.
Cancel or modify the booking through the partner's app, website, or support line — not through us.
We do not process, hold, or refund money for affiliate bookings.
If the partner refuses a legitimate refund and you need help escalating, email hello@anywherego.in and we will do our best to intervene as a courtesy.

3. How to cancel a curated trip

Email hello@anywherego.in from the same email address you used to book.
Subject line: Cancel — [Trip Name] — [Departure Date].
Include your booking reference (from the confirmation email).
We confirm receipt within 24 hours and process per the schedule above.

4. Grievances

Unhappy with how a cancellation was handled? Grievance officer contact: hello@anywherego.in. We respond within 48 hours and resolve within 30 days as required by the Consumer Protection Act, 2019.